Refund Policy

Last updated: September 2026

At Iwanna & Co, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, the item must be unused, unworn, unwashed, and in the same condition in which it was received, with original tags and packaging where applicable.

To start a return, contact support@iwannaco.com before sending any product back. Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the product received is defective, damaged, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service. Return instructions and the appropriate return destination will be provided by our support team.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us as soon as possible and include your order number and clear photos so we can review the issue and provide an appropriate solution.

Non-Returnable Items

Personalized or custom-made products, gift cards, items marked as final sale, and products that have been worn, washed, damaged, or altered after delivery may not be eligible for return, subject to applicable law.

Exchanges

For an exchange, contact our support team. Exchanges are subject to product availability and we may provide instructions for returning the original item and placing a new order.

Refunds

After we receive and inspect an eligible return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Banks and payment providers may require additional processing time before the refund appears in your account.

Original shipping charges are non-refundable unless the product received was damaged, defective, or incorrect, subject to applicable law.

Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible. We cannot guarantee changes or cancellation after an order has entered processing or shipping.

Consumer Rights

Nothing in this policy limits mandatory consumer rights that apply in your country or region.

Contact

Email: support@iwannaco.com

Iwanna & Co
Operated by LVG MARKETING LLC
500 4th St NW, Suite 102, Albuquerque, NM 87102, United States